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Terms and Conditions

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Our Clients

Our Location

Contact Address

Address1:38, D Main, 9th Block
Address2:East End, Jayanagar
Address2:Near Jayadeva Hospital
City:Bangalore
State:Karnataka
Country:India
Zip Code:560069
Sales1:+(91) - 9986352070
Sales2:+(91) - 9880276697

Payment Option

A/C No:1315115000005384
Name:Canny Turtle
Type:Current Account
Bank:Karur Vysya Bank
Branch:Jaya Nagar
City:Bangalore
State:Karnataka
IFSC Code:KVBL0001315

Terms of Use

Canny Turtle is a leading service provider in the IT industry, providing the best of facilities at competitive market rates. However, recent detection of misuse of our services have compelled us to take action against the violating clients and also lay down a few terms and conditions.

We own the sole rights to discontinue the services or deny access to anyone who fails to comply with the rules implemented by us, without any warning or prior notice. The payments received from the violating parties in such cases are also non-refundable.

Any inconvinience caused to the CUSTOMER SUPPORT in terms of threatening, abusing or annnoying will be considered very serious and results in suspension of account . Canny Turtle does not provide any support to sub clients.

  • Misuse of the allotted server space, bandwidth etc. By the client will lead to reduction in the space and facility given.Effecting companies brand name or privacy in anyways (adding fake reviews on other sites,spamming) being an EXISTING CLIENT of Canny Turtle will be a serious issue and the account will be Suspended without any prior information and no refund will be done in such case.
  • Distribution of free email IDs or Webspace to any person other than the ones related to the website owner or the company automatically gives Canny Turtle the rights to decrease the number of email IDs provided.
  • Incase of misuse of allotted email ID space, we will have the rights to diminish the space provided for one email ID.
  • All disputes are subject to Banglore jurisdiction only.
  • Misuse of bandwidth will lead a client to be entitled for lesser bandwidth in future or account would be suspended.
  • Any illegal activity detected on a website will lead to sealing of the same by us with immediate effect, as per the IT rules laid out by the Indian and International IT Act.
  • Intentionally tampering (Hacking or sending virus) of our server by a client will see the account suspended.
  • Customers are advised to maintain data backups on their home computers or CDs to ensure that they have ready access to their data in case we have a hardware failure. However, such cases are rare in occurrence, but cannot be avoided sometimes. This is why we recommend all our clients to take regular backups for all their important e-mails and data by forwarding mails to other domain email IDs or by using Outlook.
  • For safety reasons, we urge our customers not to divulge the password of their e-mail/hosting/ftp accounts to anyone. In cases where passwords and usernames are to be given to our employees, we suggest to change the password immediately. In every 15 days you have to change your all password for security reason.
  • Customers should also maintain their payment confirmation details that have been paid to us for activation of the orders. It is also advisable to maintain the backup of our first mail which is sent to you after activation of your order and contains your User ID and password. By using the details provided, we will be able to provide you Technical/Billing support and activation/renew/control panel/reset password facility ect.
  • Unfortunately if website/server etc will down then we are not responsible for any losses face by client.
  • For plan details and services provided by Canny Turtle, please refer to the website as the most valid reference. Any commitment made by our employees over chat/phone/mail or by any other mode, which is not mentioned in our website, will not be abided.

Abuse of SMTP Mail Server:

If any of the email id will be misuse the mail server then we will suspended his hosting account.

Network security:

In case of any tampering done to our network security, we will take an immediate action against the respective hosting account.

Spam:

Unsolicited commercial advertisements (spam) are not allowed in e-mail IDs and may result in cancellation of the account.

Abuse of Traffic:

If any customer violates the company’s policies in site transfer or misuse of bandwidth, Canny Turtle can decrease its allotted Traffic quota or suspended his account without any prior notice.

Late/Non-Payment:

48 hours past your due date, your account will be suspended (Extra Rs. 500 for Hosting Packages & Rs. 1000 for Reseller Packages reactivation fee will apply).

Abuse of Space:

As per our policies, at least 90% of your web pages (HTML) must be “Linked” with files (.GIF, .JPEG, etc.) which is stored in our server. Web space must not be used by your visitor for free upload, download heavy size file. Web sites containing a large number of unlinked files or using server space for data storing propose are subject to deletion of files otherwise we will cancellation the account without prior notice.

Customers can not run IRC, bots or clients on servers.

Customers are also prohibited from running Bulk E-mailing, Unsolicited E-mailing, Newsgroup Spamming, Pornographic Content, Illegal Content, Copyright Infringement, Trademark Infringement, Warez, Cracks, and Software Serial Numbers, Audio or video streaming, Phishing,Fraud, Spam, Gambling, Arcade Gaming, Nulled Scripts, File Hosting, Proxy, Torrentflux or similar, Rapidleech or similar websites

Large File Policy:

Canny Turtle is not for file hosting and distribution - as such, customers may not host any files larger than 150MB in size that are observed to be available for the sole purpose of download. Such files include but are not limited to .ISO, audio/video files, .EXE files. If you are unsure whether your file is against this policy, please e-mail admin@prayastechnology.com.

Guarantees Policy:

To prove to you how confident we are in our services, we will offer you a 30 day money back guarantee on web hosting plans and packages. Domain name registration, promotional offers and transfers are non-refundable. If for any reason you are not completely satisfied with our services and cancel your account within the initial 30 days from the initial order date of your account we will refund you all your money (excluding any setup fees). Refunds may take up to two weeks to process.

Canny Turtle will not issue refunds to users who have their account terminated/suspended by Canny Turtle, for breach of our terms of service. refunds will not be made to users who exceed their allocated bandwidth limit. accounts that are renewed for additional terms are also not subject to our money back guarantees.